Maintenance, Support, and Upgrades
New Cloud-level purchases of WPLoadTester™ come with support during normal business hours only.
Support Contracts
| Feature | Free | Cloud | Enterprise |
|---|---|---|---|
| License Help |  |
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| Phone Support |  |
24 Hour Callback | |
| Email Support | Community | 1 Business Day | |
| Test Case Configuration | |
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Contact Us |
| Results Analysis | |
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Contact Us |
Questions
How Do I Add Virtual Users?
Yearly licenses can be upgraded to add more virtual users, but monthly licenses can not. Contact us for more info.
What are some examples of what is NOT covered?
Questions like "why is my server slow" and "how should I configure my webserver" are considered to be out of the scope of a support contract, as they can potentially take days or weeks of work. We also can't write or fix your test cases for you. We can tell you what's wrong, and point you at tutorials to learn the skills you need to configure a test case, but can't actually do it for you. If you'd like us to configure test cases or interpret test cases results please take a look at our services.
What is Community Support?
Community support is help from fellow WPLoadTester™ users. Help is available from Web Performance personnel on a best effort basis.